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Returns and refund policy - Strawberry Hill House

Refunds
  • You get a full refund on all items that are unused and in their original condition.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  
  • Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at elinmaria@strawberryhillhouse.co.uk.


Exchanges

  • We refund or replace your items, no questions asked as long as they are unused and in their original condition.  If you need to exchange, send us an email at elinmaria@strawberryhillhouse.co.uk.
  •  Send us the item and we will replace it with the one you want.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.



Shipping

  • Send your item to Strawberry hill house, Horseshoe road, Radnage, HP14 4EB, UK. 
  • We recommend that you use tracked shipping, that ads more security to your shipment.
  •  Your parcel is your responsibility until it reaches us.